You can find many answers to both web related and general questions on our FAQ page.
If you cannot find an answer to your question, please contact the Fjällräven Customer Service by simple using our online form below. Since our customer service team is based in Sweden, please write your request in ENGLISH or SWEDISH. One of our Customer Service Fjällrävs will respond to your queries as quickly as possible.
For non-webshop related questions please send an email to firstname.lastname@example.org
Repair / warranty questions: For items NOT purchased via the Fjällräven onlineshop, please get in contact with your respective retailer (place of purchase specified on your receipt). Your request will be handled through the retailer you purchased from.
For contact information North America please scroll further down the page.
Please help us to help you, by giving us as detailed information as possible in English (or Swedish). Include all the relevant details: style names and article numbers, order numbers, dates, etc.
If your inquiry or request is time sensitive, do not send us an email, instead, please contact us by phone.
Fjällräven Customer Service (webshop related questions)
Fjällräven Customer Service is available for inquiries from Monday to Friday between 09:00 AM - 05:00 PM CET (Central European Time).
You can call us on: 0046 (0) 8 54518688
(Costs are based on an International call to Sweden, please contact your provider for the exact charges).
Fjällräven Customer Service North America
USA - Visit www.fjallraven.us or reach Fjällräven Customer Service US by phone at 1-855 996 3746 (International call charges will apply)
Canada - Visit www.fjallravencanada.com or reach Fjällräven Customer Service Canada by phone at 1-800-361-1983 (International call charges will apply)
Non web related questions
Please send an email to email@example.com or call us on 0046 (0) 660 266200.
Unsolicited Ideas Policy
We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.
This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Fjällräven may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we have not asked for.
If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure.