Welcome. Our customer service team wishes you happy holidays!
During the holidays our Customer Service Office is closed on the following days:
24th-25th and 31st December 2015, 1st and 6th January 2016.
No shipments are going out on the following days:
24th-25th December 2014 and 1st January 2016
During these days the warehouse is closed.
Extended Christmas Return Period until 15th January 2016
for orders made between 20st November - 31st December 2015 – Read more
Non-Europeans (US, Canada, Asia etc): Please visit our international contacts page.
Repair and warranty: For items NOT purchased via the Fjällräven web shop, please contact your retailer (if you’re not sure who that is, check your receipt) and they’ll handle your request directly. If you are for some reason not able to get in contact with the retailer please contact the Fjällräven office in your country.
If you are/want to become a retailer: Please visit our international contacts page.
Fjällräven is located in Örnsköldsvik, Sweden so please write to us in SWEDISH or ENGLISH and we’ll help you.
If your inquiry is time sensitive, please contact us by phone so we can help you more quickly (international call charges may apply).
In the form below, please select the most appropriate subject. Help us to help you by giving us as much detail as possible. Please include information such as the date you purchased the item, style name, article number and order number if your question is regarding an order.
Fjällräven Customer Service (webshop related questions)
Fjällräven Customer Service is available from Monday to Friday between 09:00 AM - 05:00 PM CET (Central European Time). Please use the contact form above for you inquiries.
Is your question time sensitive? Call us on: 0046 (0) 8 54518688 (international call charges will apply).
During the holidays our Customer Service Office is closed on the following days: 24th-25th and 31st of December 2015, 1st and 6th of January 2016.
Non-webshop related questions
If you can’t find an answer to your question on our FAQ page, you can email us at firstname.lastname@example.org or call us on 0046 (0) 660 266200.
Unsolicited Ideas Policy
We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.
This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Fjällräven may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we have not asked for.
If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure.