Our customer service team wishes you happy holidays!
Extended Christmas Return Period until 16th January 2015
for orders made between 21st November - 31st December 2014 – more
During the holidays our Customer Service Office is closed on the following days: 24th-26th and 31st of December 2014, 1st and 6th of January 2015.
You can find many answers to both web related and general questions on our FAQ page.
If you cannot find an answer to your question, please contact the Fjällräven Customer Service by phone, email or simply use the online form below and press submit (since our customer service is managed from Sweden it’s important that you write in ENGLISH or SWEDISH). One of our gainfully employed Fjällrävs will respond to your queries as quickly as possible.
Non web related questions:
Please send an email to firstname.lastname@example.org
Help us to help you, by giving us as detailed information as possible. Please include all the relevant details: style names and article numbers, order numbers, dates, etc.
If your inquiry or request is time sensitive, do not send us an email, instead, please contact us by phone.
Our Customer Service is open Monday to Friday 09.00 AM - 05.00 PM Central European Time.
Web related questions
You can call us on: 0046 (0) 8 54518688.
(Costs are based on an International call to Sweden, please contact your provider for the exact charges).
Fjällräven Customer Service is available for inquiries from Monday to Friday between 9am to 5pm (CET). During the holidays our Customer Service Office is closed on the following days: 24th-26th and 31st of December 2014, 1st and 6th of January 2015.
Non web related questions
Please send an email to email@example.com or call us on 0046 (0) 660 266200.
USA - Visit www.fjallraven.us or reach our Fjällräven Customer Service US by phone at 1-855 996 3746 (International call charges will apply).
Canada - Canadian customers may also contact Fjällräven US either by mail or by phone.
Unsolicited Ideas Policy
We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.
This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Fjällräven may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we have not asked for.
If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure.