Payments

How do I pay for my order?

At the moment you can pay with the below payment methods:

  • MasterCard
  • Maestro
  • VISA credit/debit card
  • VISA Electron 
  • Apple Pay
  • Gift card*

*Please note that gift cards cannot be used to purchase other gift cards.

Payment with Credit Card

All payments are subject to validation and authorization by both the card issuer/credit company and us to maintain security and to prevent fraud. Payment security has a very high priority. Therefore all information is sent through encrypted servers (SSL/HTTPS). This system prevents your credit/debit card from being fraudulently used by others. Fenix never saves any information regarding your credit card. 

When will I be charged?

If you pay with credit/debit card, your card will be authorized when you place your order, and you will receive an email confirming that your order has been successful. We will not charge your card until we process your order and ship it from our warehouse.

However, if you have purchased a personalized and non-returnable item, such as Kånken Me or Kånken Me Mini, the amount will be charged on your card directly after the order has been placed.

If your card is not authorized, no charge will appear, and you will be notified immediately on the screen that the payment was unsuccessful. You will be asked to provide another method of payment.