Customer Service Here to help you with your garments & gear

We want to help you spend more time in nature, not trying to decide which trousers to buy, figuring out how to return a jacket or finding out where you should order a replacement button from. Before you send an email or pick up the phone, see if you can find the information you’re looking for below. If not, then get in touch and we’ll do our best to help.

Shipping

Find all shipping zones, times, costs and more.

Returns

Need to send something back? No problem. Read our full returns policy and process here.

Payments

We offer several payment options - find all the ways you can pay here.

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Do you need personal assistance? Find all the ways you can get in touch here

Contact us
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Product Guides

Find your perfect match

Read our Guides
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Product Care

So your gear lasts a lifetime

Go to Product Care
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FAQ

Find the answers to our most frequently asked questions here

Go to FAQ
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Career

Want to join our team?

See all open vacancies