We only accept returns within 30 days of the delivery date for products that are unusued and in brand new condition with the tags still attached. We do not accept returns for any used items.
We are only able to accept returns for items purchased either directly through our website, or in a Fjällräven Retail store. For items purchased online, please follow the return instructions below. Items purchased at any of our brand retail locations, must be returned at any Fjällräven retail store. If you purchased through a third party retailer, please contact them directly for return information.
*Any returned items that do not meet our return standards will be mailed back to you without a refund.*
For returns outside the Continental United States, the customer is responsible for shipping the item back to our distribution center, please contact Customer Service for instructions on how to return.
To start a return, please click here to contact customer service.
Unfortunately, we do not offer exchanges at this time. If you need to exchange any item(s) from your order, you will want to process a normal return for a refund and place a new order for the correct item(s).
Returns will be processed within 10 business days after the return arrives back at our warehouse. Refunds are issued to the original payment method and you will receive a refund confirmation email once your return has been processed. Please allow an extra 2-3 business days for the credit to appear back on your statement.
*Original shipping charges will not be refunded.*
To process a gift return, please click here to contact customer service.
*If it is not specified that you are generating a gift return, the original payment method will automatically be refunded when the return is processed.*