RETURN AND EXCHANGE POLICY

We accept returns and exchanges within 30 days of the delivery date for products that are unused and in brand new condition with the tags still attached. We do not accept returns or exchanges for any used items. We are only able to accept returns and exchanges for items purchased directly through our website with a valid order number. Purchases made in a Fjällräven retail store must be returned or exchanged at a retail store. If you are not located near one at the time of a return, please contact the original store for options. 

Returns for online purchases:

For online purchases, we have two options to make a return.​

If you live close to any of our official Fjällräven retail locations, you can bring in your item(s) after filling out the necessary steps on our Returns Tool. We cannot process returns at third-party resellers (e.g. MEC, Urban Outfitters, etc.). Please reference the North America Stores tab on our Store Locator tool to find a Fjällräven store near you. With this return option, the timeline to receive your refund should be 1-3 business days.​

Alternatively, you can use our Returns Tool to mail your return to our warehouse, and you will be provided an option for a pre-paid return label to take to a local FedEx drop-off location. Please note that for this mail-in option, the timeline for your return to be processed and refunded should be 7-10 business days after your package arrives at our warehouse. At this time, we are only able to offer pre-paid return labels with FedEx; if you would prefer a different carrier, you must cover the cost of shipping. ​

*Any returned items that do not meet our return standards will be mailed back to you without a refund.*​

For returns from outside Canada, we are unable to cover return shipping, so the customer is responsible for shipping the item back to our distribution center. Please contact Customer Service for instructions on how to make an international return.

CUSTOM PRODUCT (KÅNKEN ME, KÅNKEN ME MINI)

All customized product sales are final. Customized products cannot be modified, cancelled, or returned.

EXCHANGES FOR ONLINE PURCHASES

If you would like to exchange any item(s) from your order and would like a different style, you will need to process a return for a refund and then place a new order for the new item(s). ​

We offer online exchanges if: ​

You need a different size of the same style. ​

You need a different color of the same style. ​

Please note that product is only reserved for an exchange once the original item has made it back to our warehouse and been reviewed by our returns department to verify the item is in a returnable condition. At that time, the new size/color of the item(s) will be prepared for shipment. We do our best to fulfill all requests for exchanges, however because product moves quickly, it is possible that the item(s) requested are no longer available. In that case, your exchange will be canceled, and you will be notified via email with a full refund for your returned item(s). ​

All exchanges will process with Fedex Ground shipping speed (3-7 business days for delivery) and require up to 3 business days for processing before being shipped. If you wish to use an expedited shipping option, you will need to return the product for a refund and place a new order online. ​

Please contact Customer Service here for any questions regarding the exchange process.

REFUND PROCESS FOR ONLINE PURCHASES

Returns will be processed within 7-10 business days after the return arrives back at our warehouse. Refunds are issued to the original payment method, and you will receive a refund confirmation email once your return has been processed. Please allow an extra 1-3 business days for the credit to appear back on your statement.​

Original shipping charges will not be refunded.

GIFT RETURNS FOR ONLINE PURCHASES

To process a gift return, please click here to contact customer service. Gifts that were purchased through a Fjällräven retail store will need to be returned to a retail store; gifts purchased from our website can be returned for a web credit equal to the value of the purchased item. ​

We understand that you may not want to notify the original purchaser of the gift, however we require proof of purchase in order to process gift return requests. Please have that information (preferably the order number) in your initial response to customer service in order to ensure that this process is handled efficiently. ​

If it is not specified that you are generating a gift return or you use the Returns Tool, the original payment method will automatically be refunded when the return is processed.

TO START A RETURN, PLEASE CLICK HERE


RETURNS FOR IN-STORE PURCHASES

Purchases made in a Fjällräven retail store must be returned or exchanged in store.

Returns on un-worn and un-washed merchandise will be honored up to 30 days from the date of purchase. If an item is returned after the 30 days, you are entitled to a store credit which is valid in perpetuity. 

Any product purchased within a retail location will need to be returned or exchanged in a store. Unfortunately, at this time, returns for store purchases cannot be made online. If you are not located near a retail store at the time of return, please contact the original store to discuss options.