Due to Covid lock downs, our repairs are taking longer usual. If you wish to mail an item in to be repaired by one of our tailors, please allow 4-6 weeks for completion.
Fjällräven is committed to maintaining our tradition of delivering practical, yet superior products that are designed for a lifetime of wear. Fjällräven provides a Limited Lifetime Warranty to original purchasers of Fjällräven products who have a receipt of proof of purchase from an authorized seller.
Fjällräven’s Limited Lifetime Warranty extends only to products purchased from authorized sellers that are subject to and comply with Fjällräven’s quality controls. Because Fjällräven is unable to oversee or control the quality of its products sold by unauthorized sellers, Fjällräven’s Limited Lifetime Warranty is not valid on products purchased from unauthorized sellers or on products that were purchased used.
Please be aware if the seller is not listed in this list of authorized sellers (click ‘verify reseller’ to access) there is a strong possibility they are an unauthorized seller and the product they are selling may not be authentic and will not be covered by this Limited Lifetime Warranty. We encourage you to shop through www.Fjällräven.com.
Fjällräven has the authority to determine that if the cost of the repair exceeds a reasonable amount a replacement product will be issued in lieu of a repair. We do not perform non-warranty related repairs or alterations. If your garment has a manufacturing defect please click here to contact customer service. The average turnaround time for a repair is approximately three to four weeks. In order to adhere to government regulations all items are required to be cleaned prior to being returned for repair.
The following variables are considered to be manufacturing defects and are covered under the Fjällräven Limited Lifetime Warranty:
- Split seams
- Broken snaps and/or buttons
- Broken zippers
- Broken buckles
The following variables are considered accidental damage control also known as normal wear and tear and are not covered under the Fjällräven Limited Lifetime Warranty:
- Fading and/or discoloration due to improper care, waxing and/or excessive sun exposure
- Melted zippers, fabric and/or faux fur
- Rips, tears and/or cuts
- Fabric abrasion and/or fabric pilling