Returns & exchanges

Extended Christmas Return Period until 31st of January 2023 for orders made between 15th of November – 31st of December 2022. Irrespective of the right of withdrawal and right of warranty, we provide our customers with an additional and voluntary right of return for the Christmas season: Orders placed during the period from 15th of November to 31st of December 2022 may be returned at any time before midnight on 31st of January 2023. To exercise the special Christmas Right of Return you must simply send back the purchased item(s).

We refund all unused items with their original packaging and garment tags still attached within 30 days of receipt of your order. We only accept items for returns that have been purchased at one of our Fjällräven online shops. For personalised items (Kånken Me and Kånken Me Mini), see below.

In order to withdraw from your purchase contract, you can make use of our online withdrawal form or return the purchased items following the steps below.

How to return

To facilitate your return, click on the link in your shipping confirmation or follow the steps below:

    1. Click here and enter your order number and the email registered on the order.
    2. Choose the item(s) you would like to return. 
    3. Choose the reason for your return.

      • If you would like to make a warranty claim, click on “Make a warranty claim”. A request is sent to our Customer Service, they will reach out with further instructions.

      • If you want to make an exchange, please choose the new size/colour in the list of options.

      Please note that your exchange is not shipped until your return arrives at our warehouse. We reserve the right to refund if the exchange cannot be fulfilled at that time.
    4. The available return service for you will be displayed, please click on that option. 
    5. Print your generated label.
       

      • Pack the item(s) securely in a box. You can use the box the item(s) arrived in or another if you prefer.

      • Attach the label
      on the outside of your parcel. Make sure to remove or completely cover the old label.
    6. Leave the package at the delivery courier drop off point.
       

      • Make sure to always keep the receipt you receive, in case of any lost parcels this is needed as proof.

For personalised items

Products that are made to your specifications or are clearly personalised (i.e. Kånken Me and Kånken Me Mini) are excluded from the right of withdrawal (see the instruction on the right of withdrawal for more information). For information about defective items, please see more details in our Terms and Conditions as well as the Defects section.

Refund process

We will carry out the refund using the same payment method you chose for your initial purchase. Example: If you paid by credit card, we will refund the balance to your credit card. The refund is made within max. 14 calendar days after receipt of the returned items.

Defects liability

We offer a 2-year warranty period that starts from the purchase date stated on your receipt. For warranty claims to be processed you should be able to present a receipt. Note that we only accept goods purchased through our website. For goods purchased in the store/through resellers the warranty issues should be handled by the respective place of purchase that is specified on your receipt.

If you wish to submit a warranty claim on a product purchased through our website, please contact our customer service via our form found here (opens in a new window) or by phone (0046 (0) 8 54518688)