Shipping

DELIVERY INFORMATION UK

Orders placed on this website are despatched from our warehouse in Germany. We are offering a reliable and fast delivery service with DPD. Once your order has left our warehouse you will receive an email & SMS with your tracking details.

DELIVERY COST & LEADTIME:

Free shipping over 100£

We only ship to United Kingdom Mainland
Note that we do not deliver to PO boxes or Army bases.

DPD will make 1 attempt to deliver your parcel at your delivery address. If a parcel cannot be delivered at the first attempt, it will then be sent to a Pickup parcelshop.

Please visit the EU website to place an order to the Northern Ireland.

*Please note that our shipping carriers will not be delivering on public holidays and weekends.

FULLY TRACKED ONE-HOUR DELIVERY WINDOW

All deliveries are made by DPD couriers; your delivery will be fully tracked with updates by email and SMS (if you provide a mobile number) throughout the process. On the morning of your delivery, DPD will contact you with a one hour delivery window and the name of your driver. You will also be given the following options, available both online and via SMS:

• Select an alternative delivery date
• Have your parcel left in a specified safe place
• Collect from your local DPD PickUp Shop

A signature is required on receipt; if no one is available to sign for the parcel, a card will be left with information on how arrange redelivery or collection.

TRACKING YOUR ORDER

You can track your order by using the tracking link in your order dispatch email or in the email & SMS from DPD.

Products that are made to your specifications or are clearly personalized (i.e. Kånken Me and Kånken Me Mini) are manufactured by third hand party and then delivered to our warehouse. Until delivery to warehouse you will not be able to track your shipment of the specific order.