Email (preferred method): email@example.com
Phone: Reach our customer service department by phone at: (855) 996-3746
A Fjallraven Store: We have stores all over North America, find the store near you.
Returns and Exchanges
We accept returns and exchanges for brand new, unworn items with tags attached within 30 days from purchase date.
Warranty covers manufacturers defects. Please contact firstname.lastname@example.org with warranty concerns. Please attach your original proof of purchase, along with images of the issue and a brief description for us to review. Fjällräven strives to produce high quality, functional and stylish products.
Fjällräven provides a LIMITED LIFETIME WARRANTY to the original purchaser against manufacturing defects, and does not included accidental damage, as defined below. The warranty policy below is not valid on products purchased used from consumer driven sites.
Fjällräven has the authority to determine that if the cost of the repair exceeds a reasonable amount a replacement product will be issued in lieu of a repair. We do not perform non-warranty related repairs or alterations. If your garment has a manufacturing defect please contact email@example.com to obtain a Return Materials Authorization number. The average turnaround time for a repair is approximately three to four weeks. In order to adhere to government regulations all items are required to be cleaned prior to being returned for repair.
The following variables are considered to be manufacturing defects and are covered under the Fjällräven Limited Lifetime Warranty:
- Split seams
- Broken snaps and/or buttons
- Broken zippers
- Broken buckles
The following variables are considered accidental damage control also known as normal wear and tear and are not covered under the Fjällräven Limited Lifetime Warranty:
- Fading and/or discoloration due to improper care, waxing and/or excessive sun exposure
- Melted zippers, fabric and/or faux fur
- Rips, tears and/or cuts
- Fabric abrasion and/or fabric pilling
Expedited Shipping Policy
Expedited shipping for orders placed AFTER 12pm MT will not ship until the NEXT BUSINESS DAY. Please be aware that this will alter your delivery date by 1 business day.
Customers ordering from HI, AK, and PR are not eligible for free shipping.