Contact us

For faster service, please click here to submit a request for assistance, or click the “help” button in the lower right of our site to search for help topics.

Due to higher-than-normal holiday volumes, we have adjusted our phone hours so that we may respond to inquiries more quickly. Our temporary phone hours are Monday – Friday 9am – 12pm and 1pm – 3pm MT.

If you have not submitted a help ticket or email, please click here.  If you have already submitted a ticket or email, please know we are working as quickly as possible to respond.  Please reply to your original ticket if you have any follow up questions.  To ensure gift purchases can be returned, please note we have extended our return policy to 60 days from the order received date. 


Service Hours:
Monday - Friday
9:00 AM - 12:00 PM and 1:00 PM - 3PM MT

Have a question about a or Retail Store order or issue? 
Click here to contact customer service or call: (855) 996-3746

Fjallraven Store Locator: We have stores all over North America, find the store near you.

Are you a Fjallraven Wholesale Business Partner? Click here


See our full warranty policy here