Support

Email (preferred method): weborders@fjallraven.us

Phone: Reach our customer service department by phone at: (855) 996-3746

A Fjallraven Store: We have stores all over North America, find the store near you.


Returns and Exchanges

We only accept returns for brand new, unworn items with tags attached within 30 days from arrival date. Returns must be for items purcahsed through our website or in a Fjällräven retail store. We do not accept returns or exchanges for items purchased through third party sellers. 

To start a return, please fill out the return information in the form on the back of the packing slip. Put the item and the packing slip back inside of the resuable shipping bag and paste the pre-paid shipping label included in the original package on the front of the bag. If you did not receive or have lost the pre-paid shipping label, please contact Customer Service at weborders@fjallraven.us

Unfortunately, we do not offer exchanges at this time. If you need a different size or color, please process a return and place a new order. We will refund the original order once the return has arrived and been processed.

Warranty

Warranty covers manufacturers defects. Please contact weborders@fjallraven.us with warranty concerns. Please attach your original proof of purchase, along with images of the issue and a brief description for us to review. Fjällräven strives to produce high quality, functional and stylish products.

Fjällräven provides a LIMITED LIFETIME WARRANTY to the original purchaser against manufacturing defects, and does not included accidental damage, dirt, or fading. The warranty policy below is not valid on products purchased used from consumer driven sites.

Fjällräven has the authority to determine that if the cost of the repair exceeds a reasonable amount a replacement product will be issued in lieu of a repair. We do not perform non-warranty related repairs or alterations. If your garment has a manufacturing defect please contact warranty@fjallraven.us to obtain a Return Materials Authorization number. The average turnaround time for a repair is approximately three to four weeks. In order to adhere to government regulations all items are required to be cleaned prior to being returned for repair.

MANUFACTURING DEFECTS

The following variables are considered to be manufacturing defects and are covered under the Fjällräven Limited Lifetime Warranty:

- Split seams
- Broken snaps and/or buttons
- Broken zippers
- Broken buckles

ACCIDENTAL DAMAGE

The following variables are considered accidental damage control also known as normal wear and tear and are not covered under the Fjällräven Limited Lifetime Warranty:

- Stains
- Fading and/or discoloration due to improper care, waxing and/or excessive sun exposure
- Melted zippers, fabric and/or faux fur
- Rips, tears and/or cuts
- Fabric abrasion and/or fabric pilling

Expedited Shipping Policy

Expedited shipping for orders placed AFTER 12pm MT will not ship until the NEXT BUSINESS DAY. Please be aware that this will alter your delivery date by 1 business day. 

Customers ordering from HI, AK, and PR are not eligible for free shipping.