We refund all unused items with their original packaging and garment tags still attached for 30 days upon arrival of the purchase. We are only accepting items for returns purchased at www.fjallraven.com/us or a Fjällräven retail store.
To cancel or edit an order, please contact our customer service team at firstname.lastname@example.org or 303-996-3737. We cannot guarantee that all requests will be met before shipment.
Returns slips will be included in the original packaging. If you decide to process a return, please take note and save the tracking number provided on the shipping label.
Refunds will be processed within 1-3 business days after the return arrives. Refunds will be issued to the original payment method. Please allow 1-2 business days for the credit to appear back on your statement.
Original shipping charges will not be refunded.